Osborne's Outstanding! I am a first time customer of Osborne's (highly recommended by a car buff friend of mine) and was beyond pleased with the diagnostic process and car services received during my visit. Jamie, the manager was friendly and professional - actively listening to any concerns that I had about my car and asking great questions to clarify or gain more information for troubleshooting. She immediately gains your confidence with her calm demeanor and obvious competency. Paul, an all-around garage assisstant was able to shuttle me to work and back. He was a pleasure to interact with as well. Kind and polite. It was refreshing to interact with both emplyees. My car was recommended for a several needed services. Budget-wise, I was able to complete just a few during this visit. I was not at all pressured into completing the rest of the work, but rather provided a priority ranking and explanation for each recommended item. I'll keep this info (printed out or me as well) to help plan the additional maintenance my vehicle will need. I'd easily recommend Osborne's Automotive to others. P.S. The super clean environment, decor (nice vintage gas pumps, signs, etc.), and coffee added that nice little extra touch to the visit =)